How to Return or Exchange a Lego Product

Learn how to return or exchange an item purchased through Lego.com or a Lego Certified Store.

We want you to love your Lego products! If you’re not completely satisfied, you can return or exchange most items within 60 days of purchase.

🛍️ Online Orders

To start a return or exchange:

1. Sign in to your Lego Account.

2. Go to My Orders → View Details → Return or Exchange.

3. Select the reason for return (e.g. wrong set, duplicate, damaged on arrival).

4. Choose Return for Refund or Exchange for Replacement.

5. You’ll receive a prepaid BrickPost return label via email within a few minutes.

Once we receive your returned item:

• Refunds are processed within 5 business days back to your original payment method.

• Exchanges ship within 2 business days after inspection.

🏬 In-Store Purchases

For purchases made at a Lego Certified Store, please bring:

• The original receipt.

• The unopened product in its original packaging.

Store teams can process refunds, exchanges, or store credit on the spot.

⚠️ Exceptions

• Custom-built sets or personalized products (like Build-a-Mini figures) can’t be returned unless faulty.

• Digital products (e.g. downloadable instructions, app credits) are non-refundable once redeemed.

💡 Tip: If your set was a gift, you can still exchange it by choosing “I don’t have an order number” and providing the product barcode.